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Philip O'Brien — web design & IT support
03 — IT support & tuition

One-to-one help with phones, tablets, laptops, and any technology that's confusing you.

Patient, jargon-free help, in person or online — for setup, security, troubleshooting, or simply learning how something works.

Follow-upsOne or two quick questions within a week of a session, no charge.

Response timeNot 24/7 — I work reasonable hours and reply the next day.

What I help with

Devices

  • Phones — iPhone, Android
  • Tablets
  • Laptops — Mac, Windows, Linux
  • Desktops

Software

  • Microsoft Office
  • Open-source alternatives
  • Messaging & video calls
  • Online banking, safely

Common problems

  • New device setup
  • Security & privacy config
  • Malware removal
  • Backups & recovery

Platforms

  • iOS / iPadOS
  • Android
  • macOS
  • Windows / Linux

Pricing

RateWhenCost
StandardWeekdays 9am–6pm£50/hour
Pensioner / concessionWeekdays 9am–6pm, fixed income£40/hour (or £25/30 min)
Evening / weekendAfter 6pm weekdays, all weekend£90/hour (or £50/30 min)
Travel chargeFree within Hebden Bridge, Mytholmroyd, Luddendenfoot, Todmorden, Sowerby Bridge, Halifax£10+

How it works

1Contact me, describe what you need
2Book a time — 72 hours' notice minimum
3We meet — your place, neutral, or online
4We work through it together, I explain as we go
5Pay at the end, or in advance if pre-booked

What I promise / what I can't

Promise
  • No jargon, no condescension
  • Patience — everyone learns at their own pace
  • Honesty — if I can't fix it, or hardware's needed, I'll say so
Can't promise
  • Every problem is fixable — sometimes hardware just fails
  • 24/7 availability
  • Prevention of future problems if warnings get ignored